To thank you for choosing to shop direct from Salter, we offer free delivery on all orders over £15. Smaller items/orders qualify for free next day delivery, whilst larger/bulkier items qualify for free 2-3 day delivery.

Standard Delivery

(3-5 working days)

• Free delivery is applied on all orders over £15.
• Orders below £15 are subject to a £3.99 shipping charge.
• Please note orders containing multiple items or bulkier items may be split into separate parcels and therefore arrive at different times.
• Orders will be dispatched within 1-2 working days of receiving full payment.

Providing a phone number ensures that the courier can contact you with updates regarding the delivery of your order. This also provides a way for the courier to contact you should they encounter any issues at the point of delivery. We will never use this to send you marketing messages.

Most orders will be dispatched using Yodel and you will be advised by email once your order has been dispatched and a tracking number will be provided.

We will not be held responsible for any additional costs incurred through incorrect delivery addresses being provided, as these items may need to be re-delivered.

If an item is not available due to stock shortages, we will offer a full refund or where possible an alternative product.

Please note: goods cannot be collected from our premises. For further information, please consult our Terms & Conditions.

If you find that you no longer need the item, you have the option to refuse delivery or simply notify us within 14 days of receiving the product.

After letting us know, you have another 14 days to send the item/s back to us. A refund will only be provided if reasonable care has been taken to ensure we receive the returned item.

If you find that you no longer need the item, you have the option to refuse delivery or simply notify us within 14 days of receiving the product.

After letting us know, you have another 14 days to send the item/s back to us. A refund will only be provided if reasonable care has been taken to ensure we receive the returned item.

For items under 60 x 50 x 50cm and 10kg

1: Pack your item in the packaging it arrived in

2: Follow this link for Yodel returns

3. Print your label at home or print in store option available

4: Drop off at your local Yodel store and get a receipt.

Parcel Drop Off Point Locator 

5. We'll get your parcel back in a few days and process your return.

For items over 60 x 50 x 50cm and 10kg

Please contact us for a courier return.

If your item is faulty or develops a fault within the time period stated under Warranties & Guarantees, we will pay reasonable costs for the goods to be returned. Please contact us in advance regarding our returns procedure as refunds cannot be processed without the correct information being provided.

Reasonable care must be taken to ensure the returned goods are not damaged in transit and proof of postage must be obtained.

In the event that we cannot provide an exact replacement, a similar product will be offered. If we cannot provide an exact or similar replacement, a full refund will be offered.

Any damages from day to day wear and tear are not covered by this guarantee. If an item is not available due to stock shortages we will offer a full refund or an alternative product. If an alternative product is purchased but you decide you wish to return it, Salter will pay reasonable costs of returning the product.

Please contact us in advance regarding our returns procedure as refunds cannot be processed without the correct information being provided.

If you believe you have accidentally returned the incorrect item to us, please contact our customer services department.

Any incorrect returns will be held in our distribution centre for a total of 30 days; we will also reach out to you directly.

After 30 days, if there has been no contact during the holding period, we reserve the right to dispose of the item

If your item is faulty or develops a fault within the time period stated under Warranties & Guarantees, we will pay reasonable costs for the goods to be returned. Please contact us in advance regarding our returns procedure as refunds cannot be processed without the correct information being provided.

Reasonable care must be taken to ensure the returned goods are not damaged in transit and proof of postage must be obtained.

In the event that we cannot provide an exact replacement, a similar product will be offered. If we cannot provide an exact or similar replacement, a full refund will be offered.

Any damages from day to day wear and tear are not covered by this guarantee. If an item is not available due to stock shortages we will offer a full refund or an alternative product. If an alternative product is purchased but you decide you wish to return it, Salter will pay reasonable costs of returning the product.

All products listed as new carry a manufacturer's guarantee; the time period of the guarantee will be different for each product. Salter will provide a standard 12 month guarantee on all purchases.

If you purchased your Salter product at a retailer or other marketplace, the first 12 months guarantee is honoured by the retailer. To take advantage of our free extended guarantee policies, please register via our guarantee Form within 30 days of purchase. Extended guarantee varies per product type, please consult the packaging for more details.

Visit our customer support hub

You can contact customer services on this this page if you require additional help

If you're looking for an instruction manual or support documentation for your product, you can find it here