Salter Terms & Conditions 

 

All prices include VAT at the current rate.

We accept payment via PayPal, Google Pay, Klarna and all major cards.

Please note: goods cannot be collected from our premises.

Most listings include delivery (Free P & P) to a UK Mainland address but additional delivery services may be available; please contact customer services for further information. There may also be exceptions, which will be clearly shown. Salter will not be held responsible for any additional costs incurred through incorrect delivery addresses being provided, as these items may need to be re-delivered.

All orders will be dispatched within 1-2 days of receiving full payment.

If an item is not available due to stock shortages we will offer a full refund or where possible an alternative product.

All orders will be dispatched using Evri or Yodel and you will be advised by email once your order has been dispatched and a tracking number will be provided.

 

Warranties & Guarantees

All products listed as new carry a manufacturer's guarantee; the time period of the guarantee will be different for each product. All products come with a standard 12 month warranty, which lies with the retailer that the product was purchased from.

Subject to the care and use being followed, under the stated guarantee period, Salter promises to replace, substitute or refund any product that fails due to faulty workmanship or materials alongside a proof of purchase or a guarantee registration. This guarantee does not cover any damage caused by accident or misuse and is in addition to your statutory rights.

 

Faulty Goods

If your item is faulty or develops a fault within the time period stated under Warranties & Guarantees, we will make suitable arrangements for the goods to be returned. Any damages from day to day wear and tear are not covered by this guarantee.

Please contact us in advance regarding our returns procedure, as refunds cannot be processed without the correct information being provided. Reasonable care must be taken to ensure the returned goods are not damaged in transit and proof of postage must be obtained.

In the event that we cannot provide an exact replacement, a similar product will be offered. If we cannot provide an exact or similar replacement, a voucher or a full refund will be offered. If an alternative product is offered but you decide you wish to return it, Salter will provide the returns instructions for the product.

 

Cancellation

Once an order has been dispatched we are unable to cancel the delivery of the item. If you no longer require the item, you can refuse the delivery or return this to us, if you notify us of this within 14 days of the product being delivered. You then have another 14 days to return the goods, and a refund will be processed within 14 days of us receiving the goods back. A refund will only be provided if reasonable care has been taken to ensure we receive the returned item.

 

Feedback

Salter prides itself on providing excellent customer service. In the unlikely event that you are not happy with your purchase please do not hesitate to contact our customer services team via webchat. 

 

Reviews

By submitting any content (including without limitation text, images, audio material, video material and audio-visual material) to Salter, you guarantee that:

  • You are the sole author and owner
  • All content that you post is accurate;
  • You are at least 18 years old;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any unapproved third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

For any content that you submit, you grant Ultimate Products UK Limited a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

Salter is part of Ultimate Products UK Limited, which is a company under the group Ultimate Products PLC (‘we’ or ‘us’ or ‘our’). All content that you submit may be used at Ultimate Products UK Limited’s sole discretion. Ultimate Products UK Limited does not guarantee that you will have any recourse through Ultimate Products UK Limited to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Ultimate Products UK Limited reserves the right to remove or to refuse to post any submission to the extent authorised by law. You acknowledge that you, not Ultimate Products UK Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Ultimate Products UK Limited, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.