Frequently Asked Questions
Earn points for every activity on our site, from referrals to purchases. Use your points to get discounts on our laundry and cleaning services. The more points you collect, the more you save!
Our program features three loyalty tiers: Begineer, Intermediate, and Expert. To maintain your tier, simply meet the minimum spending threshold over a rolling 12-month period.
You can earn points for different activities, including referring friends, and making purchases.
You will be able to see your points balance on the header of the loyalty page, when you’re logged in.
No. You can earn as many as you want!
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
Your pending points will become cancelled and will be removed from your account.
It can sometimes take a few minutes for us to process your activity and provide your points.
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points and tier status you have accrued.
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Please reach out using our live chat
This program is restricted to consumer customers only. Ultimate Products has the right to reject customers from Beldray rewards for taking advantage of the program at any time. Please see our Privacy Notice here
From time to time, we may offer financial incentives or price/service differences related to the collection of personal information. This notice explains these incentives and differences, helping you make an informed decision about participation.
We provide various financial incentives to customers in specific situations. For example, you might receive discounts, coupons, free gifts, free shipping, or early access when you sign up for our marketing emails or join our loyalty program. By participating in these incentives, we collect personal information such as identifiers (e.g., your name and email address) and commercial information (e.g., your purchase history).
You can opt-in to a financial incentive by following the provided sign-up or participation instructions. You also have the option to opt-out at any time by contacting us at help@beldray.com. Additional terms and conditions may apply to certain incentives, which will be presented to you upon sign-up. The value of your personal information is reasonably related to the value of the offer or discount provided.